Home / News / News / Starbucks to close stores and offices for several hours to discuss how to move forward
By NEWSROOM /
May 29 08:49 AM

Starbucks to close stores and offices for several hours to discuss how to move forward

1527537485119

 More than 175,000 Starbucks employees will be sharing life experiences, hearing from others, listening to experts, reflecting on the realities of bias in our society and talking about how best to create public spaces where everyone feels like they belong. This conversation will continue at our company and become part of how we train all of our partners.


 Recently, a Starbucks manager in Philadelphia called the police a few minutes after two black men arrived at a store and sat waiting for a friend. They had not yet purchased anything when the police were called. After police arrived they arrested the two men. The situation was reprehensible and does not represent our company’s mission and enduring values. 

After investigating what happened, Starbucks determined that insufficient support and training, a company policy that defined customers as paying patrons—versus anyone who enters a store—and bias led to the decision to call the police. The CEO, Kevin Johnson, met with the two men to express apologies, reconcile and commit to ongoing actions to reaffirm the company's guiding principles. 

"The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks.", said Executive Chairman Howard Schultz.

"The reflection has led to a long–term commitment to reform system-wide policies, while elevating inclusion and equity in all we do."

"To our customers, I want to thank you for your patience and support as we renew our promise to make Starbucks what I envisioned it could be nearly 40 years ago—an inclusive gathering place for all."

click on cover to view digital version

Digital Edition

click on cover to view digital version

Poll

What is your favorite section of The Inquisitor?

Getting poll results. Please wait...
October 12 10:21 AM
Many political “movers and shakers” attend the monthly meetings of the North Shreveport Business Association (NSBA). It’s common for the 100-plus tickets to the luncheon to sell out with a waiting list for cancellations. Such was the case for the mayoral forum on Tuesday, Oct 8.
October 12 10:21 AM
Here we go again with meddling federal judges. The 5 th U.S Circuit Court of Appeals came down hard on Louisiana charter schools last week. Charter schools, that by definition are independent with major input from parents, now will have to bargain with teachers’ unions.
October 05 09:33 AM
The Supreme Court of old was more majestic with few periods of confrontation. Just a decade ago, twothirds of Americans had great confidence in the Court. No more. There’s trouble brewing in those marble temple walls. Confidence in the workings of the court and the Justices themselves have dropped to a mere 50 percent approval rating.

Online Puzzels